Carrier Helpdesk

In the current VOIP Carrier world the customers are very demanding towards services. We offer our Helpdesk for customer support which can be used Instead of staffing an internal help desk for ordinary first level support tasks, many companies find it very cost-effective to outsource this process and focus their internal staff on core business oriented tasks. Our help desk services are as follows:

• Handling Customer Calls
• Providing Level 1 support to Customers
• Co-ordinating with the Carriers / Customers on IM and Phone
• Trouble Ticketing
• Updating and Resolution of Trouble Tickets
• Informing Customer about Route Failure
• Inventory Management
• Acknowledging and validating the customer problem
• Escalating the issues to the Higher authorities
• Monitoring and responding to emails from customers
• Monitoring and responding to emails from sales department

Fault Management

Our NOC does the Fault Management activities to track down and rectify the network issues to keep the network down time to the minimum. Our services are as follows:

• Tracking Network issues
• Validate the faults
• Opening trouble tickets
• Following up on the trouble tickets
• Rectification of issues
• Closing trouble tickets.
• Analyzing and Reporting.